We Respect Your Privacy
When you visit www.innoscienz.com, you will be assigned a “cookie” (a small, unique identifier text file), which is stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customize your online shopping experience. We also collect certain technical information from your computer each time you request a page during a visit to www.innoscienz.com. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
To protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (most are), your personal information will be automatically encrypted before it is sent over the Internet. When you make a purchase on our website using a credit card or debit card, we collect your name, billing address for the card used, the card type, card number, expiration date and three-digit security code. We also collect information that allows us to ship your order, including your e-mail address and the name, address, and phone number of the intended recipient.
We never sell, rent, lend or otherwise provide your personal information to any third parties UNDER ANY CIRCUMSTANCES. We will only share personal customer information with our agents, representatives and trusted service providers and/or contractors for the limited purposes of fulfilling customer orders, completing credit card or debit card transactions, communicating to customers, providing customer service, providing a personalized shopping experience, and offering certain products and services in connection with our website.
Email Address: CustomerService@InnoScienz.Com
Mailing Address: P. O. BOX 450516, Houston, Texas 77245, USA
Not Happy? Let us Help!
We stand by the quality of our products and your happiness! If you are not satisfied with your purchase, just send it back.
We understand that tea preferences are very personal, and one person’s favorite tea is another person’s least favorite tea. We also encourage our customers to experiment with steeping methods — often a “problem” is fixed by simply adjusting the water temperature, steeping time, or tea quantity!
To return an item, please ship it back to us within 45 days of your purchase. Be sure to include a note with the shipment explaining the reason for the return, your name, and order number. In addition, please tell us if you would prefer to exchange the item, receive store credit, or receive a refund for the cost of the item.*Please note: shipping charges are nonrefundable unless we are responsible for a mis-shipped order. If returning tea, please ship in a box (not padded envelope) to better protect the tea during shipping! *Returns for products received as a gift will be refunded with store credit.
P. O. BOX 450516, Houston, Texas 77245, USA